Mercury Product Protection

Understanding your Mercury Engine Warranty

When it comes to maintaining the performance of your Mercury engine, understanding the Factory Warranty and Product Protection Plans that are available is crucial. Mercury offers a variety of Service Contracts (Product Protection Plans) tailored to their engine models, each designed to provide owners with peace of mind and protection against unforeseen repairs in specific components or systems. Typically, the manufacturer’s warranty covers defects in materials and workmanship for a specified period, which can vary depending on the engine model and application. Most commonly, the coverage duration ranges from one to three years, allowing users an adequate window for experiencing the reliability and performance of their engines.

The scope of coverage usually includes essential parts such as the engine block, cylinder heads, pistons, and, in some cases, specific components unique to advanced engine designs. However, it is important for owners to note the exclusions and limitations that may apply. For instance, typical wear and tear is not covered, and any modifications made to the engine could result in denial of claims. Hence, familiarizing oneself with the warranty and owner’s manuals provided at the time of purchase is essential to ensure full comprehension of the terms.

Moreover, keeping track of your warranty status is pivotal when considering upgrades or extended protection plans. Understanding the remaining coverage not only influences repair decisions but also helps in evaluating the need for additional coverage. As engines age, certain components may require more frequent attention, and knowing the details of your Factory Warranty (or any Product Protection Plan) can guide you in making more informed decisions regarding additional protection options. Therefore, it is recommended that engine owners maintain an organized record of their warranty documentation and adhere to the recommended service schedules outlined in the engine owner’s manual, to protect their benefits.

Upgrading Your Protection Plan

Upgrading your Mercury engine’s coverage can significantly enhance your boat’s protection, extending coverage for unforeseen repairs and offering peace of mind. If you currently have a GOLD plan, there are options available that may include upgrading to Platinum, and even adding additional years, AS LONG AS YOUR ENGINE IS UNDER FACTORY WARRANTY CURRENTLY. One of the most comprehensive options is the Mercury Platinum Product Protection Plan. This plan provides extensive coverage that goes beyond the simple GOLD plan, catering to owners who wish to safeguard their investment more thoroughly.

When considering an upgrade, it is essential to assess the specific features of the Mercury Platinum Plan. This plan typically includes benefits such as coverage for parts and labor costs associated with major repairs due to defects in Materials or Workmanship of covered components, and even coverage for towing and haulout in specific circumstances. Additionally, it often provides an extended duration of protection compared to the standard Factory Warranty. These enhanced features make it a compelling choice for those who rely heavily on their Mercury engine for recreational purposes.

To initiate the upgrade process, owners should contact us via the form on this page.  It is necessary to have your Serial Number, as well as all of your contact details and all quotes provided are engine-specific, time-limited and in writing.   Factors that are considered include the age of the engine, horsepower, date of manufacture, pleasure usage (non-commercial), and the engine must still be within it’s FACTORY Warranty Period.

Be mindful that eligibility for the Mercury Platinum Product Protection Plan can vary based on specific criteria, such as the engine’s operating hours, date of manufacture, registration date, and where the engine is registered (we are unable to assist with any engines registered OUTSIDE the United States). Therefore, consulting with a knowledgeable representative will provide clarity on the best upgrade option tailored to your needs.

How to Check Your Eligibility for Special User Pricing

Determining your eligibility for special user pricing on Mercury Product Protection through Mercury Parts Online is a straightforward process. 

First, locate your engine’s serial number. This unique identifier, typically found on the swivel bracket or clamp bracket.  In addition to the serial number, you must provide your registered phone number and email address. This contact information ensures that all necessary communications regarding your pricing status and coverage options reach you in a timely manner.

Another critical factor in determining your eligibility is your engine hours. The total hours the engine has been operated can affect eligibility. Therefore, it is advisable to have an accurate record of your engine hours on hand when submitting your eligibility inquiry (from Smartcraft, or a Dealer G3 Diagnostic System Report).

Once you have compiled all the required information, visit the Mercury Parts Online portal and navigate to the section for special user pricing. Input the information accurately and submit your request. We will evaluate your information and notify you by email of any eligible pricing and coverage options. Following these steps not only ensures you maximize your Mercury Product Protection Options, but also aids in securing cost-effective solutions for your engine parts needs.

Contacting Mercury Parts Online for Assistance

Response times may vary depending on the volume of inquiries Mercury Parts Online receives. Typically, you can expect a response within one to three business days through email, while live chat options may provide near-instant support. To maximize your chances of a prompt response, consider utilizing the contact form provided here on the website for best results.

We sincerely appreciate your interest- and we look forward to assisting you with your Mercury Product Protection Needs!

-The Staff of MercuryPartsOnline